Help Board
Make each buyer dialog really feel easy — throughout chat, electronic mail, and social.
Help Board centralises messages from WhatsApp, Messenger, Instagram, Telegram, electronic mail and extra right into a single, elegant dashboard so your workforce stops juggling platforms and begins resolving points quicker.
Why Help Board?
- Unified inbox for all channels — one place to handle chats, DMs, and emails.
- AI-powered responses — OpenAI-driven chatbot handles routine questions immediately.
- Clean human handoff — escalate to a dwell agent with full context at any time when a private contact is required.
- Automation & workflows — set off messages, pop-ups, and follow-ups primarily based on behaviour, time, or location.
- Constructed-in CRM & analytics — buyer profiles, order historical past, and efficiency reporting in a single device.
- Multilingual assist — bots and automation work throughout 32+ languages.
- Ecommerce-ready — deep Shopify integration offers chat entry to dwell retailer and order information.
- Trusted by 10,000+ companies for quicker, smarter, extra private assist.
The way it works
- Join your channels — hyperlink WhatsApp, Messenger, Telegram, Instagram, electronic mail, and extra so all the things flows into one unified inbox.
- Prepare your chatbot — mechanically educate it utilizing your web site or paperwork, or add customized Q&A for brand-specific information.
- Automate neatly — set triggers and situations (consumer sort, location, time) to ship personalised messages and workflows.
- Hand off seamlessly — the bot passes conversations to brokers with context, buyer information, and chat historical past.
- Handle and analyse — use CRM, ticketing, and analytics to trace efficiency and buyer satisfaction.
- Scale globally — serve prospects in 32+ languages with multilingual bots and automated textual content correction.
Key options
- OpenAI-powered chatbot — prompt, context-aware replies that study out of your content material.
- Human handoff — clean switch to brokers with out shedding dialog context.
- Omnichannel inbox — centralises messages from WhatsApp, Messenger, Telegram, LINE, WeChat, Google Enterprise Messages, electronic mail, and extra.
- Sensible automation — construct triggers, workflows, and focused pop-ups primarily based on behaviour or guidelines.
- Customized chat widget — brandable, straightforward to embed in your web site.
- CRM & buyer profiles — entry order historical past, cart gadgets, previous interactions, and tickets.
- Constructed-in assist centre — searchable FAQs and articles for self-service.
- Studies & analytics — monitor workforce efficiency, dialog developments, and satisfaction.
- Shopify integration — real-time retailer information for personalised, conversion-focused responses.
- Multilingual AI — talk with prospects in over 32 languages.
Use instances
- Centralise assist throughout a number of channels.
- Automate routine queries and customary duties.
- Handle gross sales conversations and observe leads.
- Present dwell buyer assist on web sites and social platforms.
- Provide 24/7 protection with bots and automation for world audiences.
Who’s it for?
- People & solopreneurs — streamline communication and reply quicker whereas working all the things your self.
- Freelancers — ship skilled shopper assist and consolidate messages from a number of platforms.
- Small companies — get enterprise-grade assist instruments (CRM, automation, analytics) with out the enterprise price ticket.
- Ecommerce groups — use Shopify integration for personalised, order-aware conversations.
Shopify integration (deep)
For Shopify shops, the chatbot can entry dwell retailer information — order historical past, cart gadgets, and extra — so replies are personalised and conversion-ready. This makes assist extra useful and drives income by resolving buy questions immediately.
Essential notice on OpenAI utilization
OpenAI utilization prices usually are not included. You may join your individual OpenAI API key or buy credit straight from the Help Board web site.
Testimonials
★★★★★
Trusted by 1000’s — learn consumer opinions and success tales to see how groups reply quicker and ship higher experiences.
Able to degree up buyer assist?
Begin utilizing Help Board at present to assist your workforce reply quicker, promote smarter, and keep linked wherever your prospects attain out.
User Reviews
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What channels can Support Board connect to in one omnichannel inbox?
Support Board can centralize conversations from Whats App, Messenger, Telegram, Instagram, email, LINE, We Chat, Google Business Messages, and more, so your team can manage chats and support tickets from one dashboard.
Does Support Board work with Shopify and can the chatbot see order or cart details?
Yes. Support Board has a deep Shopify integration, and the chatbot can access live store data like order history and cart items to give personalized replies, help with purchase questions, and improve conversions.
Do I need my own Open AI key, and what is included with the AI chatbot?
Open AI usage costs are not included, so you can either connect your own Open AI API key or buy credits through Support Board. The AI chatbot can learn from your website or documents, handle routine questions, and hand off to a human agent with full context when needed.
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